Donovan

The Gold Standard for Customer Service & Quality I cannot recommend David and LED Crawl highly enough. Here is why this was a 5-star experience: • The Product: The 6ft LED Ticker is pro-grade quality. It’s a “living information strip” for your wall without the hassle of subscriptions or cloud lock-in. A fraction of the price of the big marketing brands, but better quality. • The Packaging: UPS put this package through the wringer (two days of riding around on a truck, late-night delivery). The packaging held up incredibly well. When we discovered a minor LED defect caused by the rough shipping, David sent a replacement immediately. • The Support (Above & Beyond): I messed up the setup (wrong Wi-Fi password) and broke the configuration. David responded to me within 30 minutes on a Saturday. He spent his afternoon walking me through the fix and teaching me how the system works. As a business owner in the home improvement industry, I know what “going the extra mile” looks like. We usually pride ourselves on being the best at service, but David has set a new bar. I plan on using this interaction as a training example for my own team. If you are on the fence, buy from LED Crawl. You get a superior product at a better price, backed by support that is second to none.

Donovan

The Gold Standard for Customer Service & Quality I cannot recommend David and LED Crawl highly enough. Here is why this was a 5-star experience: • The Product: The 6ft LED Ticker is pro-grade quality. It’s a “living information strip” for your wall without the hassle of subscriptions or cloud lock-in. A fraction of the price of the big marketing brands, but better quality. • The Packaging: UPS put this package through the wringer (two days of riding around on a truck, late-night delivery). The packaging held up incredibly well. When we discovered a minor LED defect caused by the rough shipping, David sent a replacement immediately. • The Support (Above & Beyond): I messed up the setup (wrong Wi-Fi password) and broke the configuration. David responded to me within 30 minutes on a Saturday. He spent his afternoon walking me through the fix and teaching me how the system works. As a business owner in the home improvement industry, I know what “going the extra mile” looks like. We usually pride ourselves on being the best at service, but David has set a new bar. I plan on using this interaction as a training example for my own team. If you are on the fence, buy from LED Crawl. You get a superior product at a better price, backed by support that is second to none.

Donovan

The Gold Standard for Customer Service & Quality I cannot recommend David and LED Crawl highly enough. Here is why this was a 5-star experience: • The Product: The 6ft LED Ticker is pro-grade quality. It’s a “living information strip” for your wall without the hassle of subscriptions or cloud lock-in. A fraction of the price of the big marketing brands, but better quality. • The Packaging: UPS put this package through the wringer (two days of riding around on a truck, late-night delivery). The packaging held up incredibly well. When we discovered a minor LED defect caused by the rough shipping, David sent a replacement immediately. • The Support (Above & Beyond): I messed up the setup (wrong Wi-Fi password) and broke the configuration. David responded to me within 30 minutes on a Saturday. He spent his afternoon walking me through the fix and teaching me how the system works. As a business owner in the home improvement industry, I know what “going the extra mile” looks like. We usually pride ourselves on being the best at service, but David has set a new bar. I plan on using this interaction as a training example for my own team. If you are on the fence, buy from LED Crawl. You get a superior product at a better price, backed by support that is second to none.